Quick Eagle, in conjunction with Questionpro.com, has completed its 10th annual customer satisfaction study designed to gather information from customers and partners on their opinions and perceptions of the company and its products. To accomplish these goals, Quick Eagle conducted an online survey that was administered to current customers and partners during the months of March and April 2007. The data was then tabulated, analyzed, and reported.

"Customers ranked Quick Eagle as among the best in class vendors across all categories in our Customer Service and Support survey, with special distinction in the category of phone support where Quick Eagle performed much better than its competitors," said Naresh C. Kapahi, chief executive officer and president at Quick Eagle. "Quick Eagle’s consistent performance with regards to phone and email support is impressive in an area where customers have become particularly demanding. At the end, our customer service and product reliability is what distinguishes us from our competitors in the eyes of our customers and partners."

Some of this year’s achievements are:

• 93.5 percent of the survey participants were “very satisfied” with Quick Eagle
• 83.6 percent of customers felt Quick Eagle will be “very able” to meet their future needs
• Nearly 90 percent of Quick Eagle’s customers said they would recommend Quick Eagle to colleagues and 89 percent said that they plan to continue to do business with Quick Eagle in the near future
• Within the various key customer interaction areas evaluated by the survey, Quick Eagle’s performance was rated good to excellent in all areas surveyed. Customers reported being most satisfied with maintenance contracts.
• When asked, “what factors were considered most important when you chose to buy from Quick Eagle?” the majority of customers in the survey considered “price/value” and “reliability” as the most important factors.

The study surveyed 151 mid-size to large companies in North America, Asia, and Europe and covered the satisfaction levels with on-site support (break/fix), remote support services (phone, email, and Web support), hardware deployment, software support and training services.

About Quick Eagle Networks
Quick Eagle Networks, Inc. is a provider of integrated WAN access solutions for Frame Relay and IP networks, and the world leader in multilink access devices. The company’s product portfolio ranges from traditional CSU/DSUs, access multiplexers, multilink access devices, bridges, WAN probes, to routers (NxT1/E1, ADSL, ADSL2, and ADSL2+), providing expanded functionality for reduced cost at the LAN/WAN interface. Founded in 1985 and recognized worldwide for its Digital Link and Quick Eagle brand products, the company serves many of the world’s leading enterprises and carriers including Boeing, Wells Fargo, Bank of America, Citigroup, EDS, Verizon Business, Sprint, British Telecom, Deutsche Telekom, and Orange Business. Quick Eagle Networks is an ISO 9001:2000 certified company, with headquarters in Mountain View, California and sales and distribution offices worldwide. More information is available at www.quickeagle.com.